I just got the confirmation from our fulfillment center that Traffic Secrets 2.0 is finally shipping. They received the foam inserts and reassembled the course cases and they are good to go.
Tracking numbers are being assigned and you will receive it via email as soon as your course has a tracking number. They are processing several thousand orders so your continue patience is sincerely appreciated. You should be receiving your tracking number soon and then your course shortly thereafter.
Thanks to everyone for their patience and understanding. We did not expect the unforeseen problems and this is the first product we’ve ever experienced a shipping delay with. Please know that our entire team was working very hard to remedy all the problems as fast as we could.
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July 31st, 2008 at 11:53 am
Yeah JR, we saw a pic of your hard work…. but I do appreciate the work that your employees are putting in to remedy this ill-planned launch.
July 31st, 2008 at 12:01 pm
Marty - ill-planned? Our entire team worked very hard and experienced some unforeseen issues at the last minute. It happens. We did the best we could to remedy the situation. That’s all anyone can do.
July 31st, 2008 at 12:04 pm
John,
Thanks for the update. Looking forward to getting my copy!
Hope you don’t receive too much flak from customers about
the delay — it wasn’t that bad and is certainly worth the wait.
Enjoy your day!
Will
July 31st, 2008 at 12:04 pm
Hey Marty, how many launches have YOU done?
July 31st, 2008 at 12:04 pm
I appreciate how you’ve kept everybody in the loop. John. Thanks.
July 31st, 2008 at 12:05 pm
John - great news.
The best things come to those who wait..
Michael Cheney
July 31st, 2008 at 12:06 pm
John,
I really appreciate all of your updates on this… I really feel supported by you and your organization, even though I haven’t received the program yet.
A lot of marketers and business people don’t seem to understand the importance of regular updates/communication the way you do with a finesse. If they did, they’d see a lot higher benefits from effective customer service and communication.
Thanks again John - I’m looking forward to digging in!
July 31st, 2008 at 12:07 pm
YEEE HAAA
No worries JR!
Tim
July 31st, 2008 at 12:08 pm
As customers we only got to experience the delays and non-responses, and next day shipping charges, so not much else to assume here (except ill-planned), but hopefully things will be all better. I am however, still looking forward to learning from the course content….
July 31st, 2008 at 12:08 pm
This is great news.
I am impressed how you kept your customers informed.
July 31st, 2008 at 12:09 pm
Yipee!
Thanks John! Appreciate your honesty and updates all along.
Looking forward to it!
Calvin
July 31st, 2008 at 12:10 pm
@ Ron Matthews Says:
July 31st, 2008 at 12:04 pm
Hey Marty, how many launches have YOU done?
__________________________________________
Thank you for asking. I have done several video series that were fully complete and delivered upon order.
July 31st, 2008 at 12:10 pm
Thanks for the continuing updates, it’s been good to be kept informed. I have no doubt that TS2 will be worth the minor wait.
Wish all my projects were so ill-planned…
July 31st, 2008 at 12:12 pm
Thanks for the updates John, can’t wait to get started! Handled the process great!
July 31st, 2008 at 12:13 pm
No biggie, I know what a pain these setbacks are…. Looking forward to the package
July 31st, 2008 at 12:14 pm
“Wish all my projects were so ill-planned…”
LOL, me too! My best planned launch can’t compare to this “ill-planned” launch.
Thanks for the update John… looking forward to diving into TS2!
July 31st, 2008 at 12:15 pm
John, I think your customer communication has been outstanding. Stuff happens and I would rather get a product in excellent condition a few days later than expected than something I have to return because it’s scratched or broken.
Thanks for your consistent effort to keep your customers informed.
Blog on!
July 31st, 2008 at 12:15 pm
John, horrible customer service. I’ve put in several support requests and NO repsonse. Zip, nada, nothing…
July 31st, 2008 at 12:15 pm
John, that’s great news. Really appreciate keeping us all informed and thanks for all those links to the videos.
July 31st, 2008 at 12:16 pm
John,
Sorry if you have already addressed this question, but will the Traffic Secrets 1 videos that we get as a bonus be available to download or as physical DVDs versus just to watch online?
Thanks!
Also thank you for keeping us updated as to when we will receive everything.
July 31st, 2008 at 12:16 pm
Thanks John…
Looking forward to getting my copy.
Still in Mikonos?
July 31st, 2008 at 12:17 pm
Hahaha… These haters are hilarious.
Ill-planned? I’m sure those whiteboard had nothing on. I bet the product was created in a broom cupboard. I bet John Reese is really a woman. I bet John isn’t really John but is an imposter. I bet John hasn’t even created the…
Will you all just shutup and stop whining? He gave you the chance to refund, but you didn’t take him up on the offer. Just shurrup and let life go on.
Unforseen problems happened. Had John shipped the course and all the DVDs arrived cracked, I sure as hell wouldn’t have been happy. Better this happens, and we get things nice ‘n’ pristine.
- David
July 31st, 2008 at 12:18 pm
Steve O,
Although I’m not in customer support, I’d be more than happy to help you with anything you need, so please feel free to send me an email and I’ll make sure you’re taken care of.
Regards,
Andy Hussong
Income.com Affiliate Manager
July 31st, 2008 at 12:19 pm
What a long, strange trip it’s been.
Thanks for the heads up, John!
Oh, and my postman says thanks, too…for a while there I was almost convinced that he had snagged my TS2.0 course and was trying to sell it on ebay. =)
Dan
http://www.YourFirstDeal.com
July 31st, 2008 at 12:20 pm
Steve O… you can email me by clicking on my name in this comment.
July 31st, 2008 at 12:21 pm
Haha… I guess not. Here ya go… andy@income.com.
July 31st, 2008 at 12:21 pm
Ill planned? Whatever!
This has been a great launch. The difference between this and launches from most other players out there is the transparency that John presents by saying “hey, we hit a snag and this is what we’re doing to fix it.” I’ve been involved in several multi-multi-million dollar product launches and ordering a foam insert to better hold a CD in place doesn’t even qualify as a speed bump. Most companies would ship anyway and just write off a few returns in the event that the CDs were actually damaged from the bouncing around. John, other the other hand, talks about providing a great client experience and he walks the talk too.
Congrats on shipping!
July 31st, 2008 at 12:21 pm
Thanks for keeping us in the loop, John. Stuff happens. That’s just part of life. It’s a credit to your professional demeanor that you’ve done such a bang up job of staying on top of things.
The internet isn’t going anywhere and I’m sure that with the lifetime access you’ve provided the loss of a few days won’t even dent our traffic efforts.
Now, how’s that saying go? “Get back to work!”
July 31st, 2008 at 12:22 pm
Easy Marty, the problem is never the problem it’s how we react to it and I’d say you don’t react too well to this problem. Where is the salvation, if saying that you screwed up and how you will remedy is not good enough? The best way to never screw up is to sit down and do nothing. Candidly and amicably!
July 31st, 2008 at 12:22 pm
Steve O - you’re going to need to post your full name if you want me to help you. Andy also just posted above and send email him personally (andy@income.com) and he’ll help you as well.
July 31st, 2008 at 12:23 pm
Hi John;
As Murphy wisely observed…, eh?
The delay is no problem for those who understand that, and your unwillingness to allow your flagship product go out at less than 100% is appreciated.
Also appreciated is your commitment to making it affordable for nearly anyone, and the unadvertised bonuses of TS1 & the videos definitely qualify as “over the top” value delivery.
Thank you, John, for all you have done, and continue to do. I hope to one day meet you.
Best Regards,
Rick Louis
July 31st, 2008 at 12:23 pm
Ok, I guess he did mean to plan it this way… I give up.
July 31st, 2008 at 12:25 pm
Hello John,
Thanks for the update.
Looking forward to learn with you and your team.
July 31st, 2008 at 12:25 pm
John,
I am very new to marketing online and while I had hoped to have the product in hand by now your communications kept me from getting frustrated and canceling the order.I am looking forward to your information as you come highly recommended!
Here’s to much success! Thanks.
July 31st, 2008 at 12:25 pm
That’s good news
Am looking forward to TS2.
And thanks for keeping me uptodate!!
Detlev Tesch
International speaker, trainer & coach
Tesch Coaching & Training, Germany
Energy Psychology, Public Speaking
July 31st, 2008 at 12:29 pm
Hi John,
Looking forward to receiving the course - sure it will be well worth the wait!
Thanks for keeping in touch.
July 31st, 2008 at 12:32 pm
Hi John
Thanks again, looking forward to the course big time! I enjoyed the TS1 videos you sent, I can’t imagine what it must be like doing a seminar with Gary Halbert in the audience!!
See you in the forum,
Cheers,
Phil
July 31st, 2008 at 12:33 pm
John,
You just gave us a great lesson in marketing (online or in RL). The key to everything is COMMUNICATION. Apart from a couple of a######s, everybody will accept a little delay, etc… AS LONG AS they know what’s going on.
You kept informing us regularly, and I’d bet you only had very few order cancellations.
OK, so now that we all got this lesson, can you please make sure we also get the other one fast?
July 31st, 2008 at 12:34 pm
JP - we’ll put them all online first as a “watch online” version but will eventually have a version you can download if you prefer to download them.
July 31st, 2008 at 12:37 pm
Hey John,
Good Job on keeping us updated.
Waiting anxiously. I am sure it will be worth it.
I know I cant sell TS2 on ebay. Can I sell the foam inserts???
-Socrates
July 31st, 2008 at 12:38 pm
Great news John. Can’t wait to get my hands on the package. I’m sure it will be worth the wait. And thanks for keeping me informed
July 31st, 2008 at 12:39 pm
Hi John,
everything is fine if just well
I will be upset if I don’t do business with TS2 when I receive it
Regards
Xavier
July 31st, 2008 at 12:39 pm
Thanks for everything, John. You’ve been first-class through this whole process.
As for customer service, it has been superb. My questions have been answered within 20 minutes! Way to go!
July 31st, 2008 at 12:39 pm
I’m with Marty, all he said was it was ill planned, if a few hundred had been produced before the launch, hell even if ten were produced before the launch this problem would not have been unforseen. Its not a ground breaking design and should not have presented these problems, just think it would have been more transparent to say “hey i won’t produce these til i know some numbers so there will be a delay” No I’m not a hater or anything else just paid a lot for a product (that NONE of you disciples know is any good) and dead money on extortionate shipping when a download would have done. I look forward to getting the course and yes i could have refunded, and indeed may still, but it was only John’s reputation that stopped me from doing so, I hope i was justified.
If anyone - including John would say that this was well planned i would love to hear them define their version of well planned.
I look forward to never commenting on blog again and using all the amazing unknown miracles i will learn from this to make me a gazillionaire and prove that John is a genius despite the badly planned launch. Communicating after the event does not constitute planning.
Love Light & Happiness to all
The Reverend Iain
July 31st, 2008 at 12:40 pm
Woo hoo!! I am so excited to get my copy. TS2 launched on July 15 - today is the 31st. That is only 2 weeks and 2 days and we have been kept in the loop constantly about the status of the product. Why someone would be all hot and bothered over 16 days is beyond me, it’s not like it we ordered milk and it will be past it’s due date! I guess there will all be complainers … but I appreciate the updates and am really excited to be getting my package soon!!
I think the launch was handled in the best possible way it could be given the circumstances. And I prefer NOT to get my CDs all scratched up and unusable so yay for the foam insert delay!!
Christie
July 31st, 2008 at 12:42 pm
You know…
John doesn’t even have to share his knowledge and experience with any of us.
He can quitely keep making millions online like he does.
He does this so he can teach and help others out, not to do launches that piss people off.
So why not have a little bit of gratitude for John, for him even releasing his knowledge to the rest of us, so that we don’t have to spend the thousands of dollars online to test this.
We can just learn from his tests, and spend $397 instead of the thousands I’m sure that John spends.
And when little setbacks like this happen, why not put yourself in John’s shoes.
Try and feel what he would feel.
Have some compassion for another person for when things don’t go as planned.
Just my 2 cents.
Shawn Lebrun
July 31st, 2008 at 12:44 pm
John,
I appreciate all you’ve gone through with the TS2 launch. Since I missed out on TS1, I’m looking forward to learning from that material, too.
Until someone does a launch, they can’t possibly appreciate all that goes into it. Invariably, SOMETHING goes wrong. It seems like a “bit” to folks who have never been through a launch themselves. That’s what I used to think before my web gal bailed on me two days before launch date. Stuff happens.
Thanks for everything!
Brian
http://www.worklessmakemore.com
July 31st, 2008 at 12:44 pm
Great news! Thanks for keeping us updated throughout the process John! Can’t wait to get to work on this!
- Dave
July 31st, 2008 at 12:44 pm
Compassion = not canceling.
July 31st, 2008 at 12:47 pm
Awesome! Looking forward to it! I don’t think it’s that big of a deal it got delayed a few days(couple of weeks?). And good thing about the foam in the CD cases. This is my first expensive product I’ve gotten online, I felt a huge “ugh, what have I done” as soon as I ordered it. But I’ve been looking into a lot of products like there and have checked a lot of free stuff online. So I finally thought it would be time to get the real deal and not just rely on the free stuff. So it’s going to be awesome, hopefully
And hopefully I get my money worth
July 31st, 2008 at 12:48 pm
Ernesto/Guillermo - you both had similar questions about affiliates/bonuses, etc. I removed them from this discussion because I don’t want to confuse others that don’t know about specific affiliate offers, etc. The answer to your question is YES they are getting their updated lists and should be able to verify your purchase within 24 hours.
Iain - I edited yours as well for the reason I just mentioned to Ernesto/Guillermo. (Thanks.)
July 31st, 2008 at 12:48 pm
Hi John,
Fantastic news…
Spend the time wisely and read the nice PDF files you sent.
Thx
Looking forward to get started
Ask the postman to run as fast as he can… To Denmark
Taking care of biz and health
Peter
http://www.herbalcenter.co.uk
July 31st, 2008 at 12:49 pm
MARTY - don’t sweat it.
I appreciate all feedback, good or bad. You had an opinion about the situation and you shared it. No worries. Seriously. What happened, happened. We’re working very hard to make everyone extremely happy with their purchase and now it’s time to help everyone get a ton of traffic and make more money. So let’s all just move on in a positive direction. 
July 31st, 2008 at 12:50 pm
Thanks for keeping me informed. I don’t understand what the fuss is in TS2 getting here a few days later…it isn’t as if we all don’t got nuttin else to study. Now I got to find time for ts2
larry eitel
July 31st, 2008 at 12:50 pm
We ARE the launch.
July 31st, 2008 at 12:53 pm
If this launch was “ill-planned” then none of us would be commenting on this site right now. The fact is “the plan” was executed WELL ENOUGH to make us all customers. That is “the plan” after all isn’t it?
What wasn’t “planned” was that the customized packaging, created for our benefit, would come apart. That’s something you can never truly “plan” for. Anyone who has ever designed a product can tell you that. Even the BEST companies can’t “plan” for every outcome . . . unless you have your on personal prophet forecasting all future calamities.
I for one appreciate that someone had the forethought to not send me “crap” in the mail, only to have it fall apart when I got it. I appreciate that although I am anxious for what I paid for, someone is more concerned about the QUALITY of the product sent, not just sending a product. That’s what sets this company apart from the rest.
Even though I don’t want to completely criticize the fulfillment company, it is important to note that they are the ones PAID to send the products ON TIME in the packaging the client PAID for in the time frame the client PAID for. While not totally to blame, we can’t ever forget their role in this process. I guess that’s something else you can’t “plan” for.
While the fulfillment of the plan executed did not manifest in the manner expected, the strategy of creating and keeping satisfied customers, is still moving forward.
When the plans don’t work out as expected the strategy provides a foundation that keeps the whole building standing. That’s what separates the good companies from the great ones.
Clifton
P.S. - Thanks John for modeling TRANSPARENCY in business. You could have kept all the problems to yourself, but you were honest with us. Perfection tends to intimidate; transparency leads to inspiration. Thanks again.
July 31st, 2008 at 12:54 pm
You had excellent follow-up communications after the purchase John! This is a prime example of a catch-22. Had you shipped the course without the inserts because certain people wanted it NOW, they would’ve complained about the product being poorly packaged and how the CD’s were all scratched up.
It just goes to show you’re not going to please everyone when something unforeseen happens. (which I’m sure you knew already).
July 31st, 2008 at 12:54 pm
I think this delay actually served as a valuable lesson to all of us of how to deal with such mishaps. I think that the way John kept us all in the loop and offered us the refund is education in itself.
July 31st, 2008 at 12:55 pm
John, thanks for the updates and the constant dip of content it’s keeping us all satisfied.
Looking forward to the “golden” package.
- Chris
July 31st, 2008 at 12:58 pm
Larry - you hit the nail right on the head!
Believe me, no one wanted everyone to have their course NEXT DAY than me. But some issues happened and we worked very hard (people don’t see all the behind the scenes scrambling) to remedy things ASAP.
The backlash would have been HUGE if everyone got their courses and the discs were all loose and damaged! Yikes.
July 31st, 2008 at 12:58 pm
John, I am a NEWBIE’S NEWBIE. Really, I am just getting into this whole new world of
“Traffic Secrets” and internet marketing since I am in the initial process of starting up
a web based business. However, just the way you have handle a “bump” in your launch demostrates what good customer service and communication is all about. I thank Ann Sieg for introducing me to you.
Emilio
July 31st, 2008 at 12:58 pm
I’m not looking forward to meeting people like Marty on the inside! ….He seems to be doing ok anyhow, with his several previous launches.
question:
Will support let me know who’s gonna be cashing the affiliate commission for my purchase. I don’t have a clue who it was! …. I’m thinking: Why not grab any of the bonuses that were on offer at launch. Now who sent me the link: ED, JW, JJ, SN(BF & AJ), FK, MF …… even JM …… could have been any one of these!
July 31st, 2008 at 1:00 pm
The delay didn’t bother me at all, specially with the regular updates. Not to mention bonuses in compensation. I suspect we are going to get more than we paid for, not less, and will be pleased as punch after studying the materials.
I was quite less than thrilled, however, not to be given the choice of how it was shipped. $75 for overseas is a very big, unnecessary bite! Why no options?
yours,
Dr. Nili
http://loseweightwithmeandeft.com
July 31st, 2008 at 1:02 pm
Ompa! (Get up and dance!) Hey, how ’bout a contest? Be the first to post that you’ve actually received your TS2 shipping confirmation and win… ???… a bottle of ouzo maybe?
Enjoy the rest of your holiday, John, and here’s hoping the TS2 forums are as active as this blog’s comments section!
July 31st, 2008 at 1:04 pm
Nice. I will wait, but until I get it, I think we all have what to do… wach video and read what we have as bonus
Thanks John.
July 31st, 2008 at 1:05 pm
JUST HAD TO COMMENT…
I find it funny how some people think I am just “basking in the sun on vacation” during all of these problems. The fact is, YES, I’m currently in Greece on vacation — but you know what? I haven’t really been able to enjoy my trip. Just like right now, I’m sitting on my laptop, inside, trying to serve my customers. My entire team back in Orlando has been working non-stop, and I have as well from here. So I hope people realize that. No one, at anytime during all of this, was just “taking it easy” — not even ME who owns the company and could just rely on employees to do all the work. We’ve ALL been working long hours and fighting tooth and nail to get these issues fixed.
July 31st, 2008 at 1:09 pm
Thanks for the update John! I am really very excited to receive your Traffic Secrets.
In the meanwhile, I have been watching your videos and reading the Traffic Secrets
1.0 stuff. It has been a real help for me, especially with regard to my thought process.
A sincere appeal to all my fellow Traffic Secrets purchasers. As John said, ‘Whatever
has happened has happened’, so let’s forget whatever has happened and start out with
a clean slate without any biases, grudges or hatred towards one another.
All is well that ends well.
Cheers and Peace
July 31st, 2008 at 1:13 pm
I can’t wait to start applying even a few of your secrets to my web sites.
July 31st, 2008 at 1:14 pm
I don’t mind the wait, but I thought it is illegal to bill for something before it is shipped. I was billed quite some time ago.
July 31st, 2008 at 1:14 pm
I’d have bought the course purely for the bonus foam inserts.
July 31st, 2008 at 1:15 pm
Hey John,
If it helps you can send my package out last
I’m in no hurry.
Sad thing is most people that wanted it next day probably won’t even go through it or implement it, but that’s just how it goes!
And thank goodness for Internet Marketing “Gurus” because without them most of us would still have web pages with flashing lights and animated gifs…lost in the abyss of the internet with no hopes of traffic or conversions. There are a lot more “gurus” now which is good because there are a lot more people on the Internet…but if it weren’t for the “OGs” like JR and MJ we’d all still be scratching our heads. Give credit to the masters of your chosen craft or chose another craft…
July 31st, 2008 at 1:16 pm
I am looking forward to the product, am I 100% happy with the delay? No! Do I think customers who are angry have the right to say so here? Yes.
Looks like some people think John did not really created the product until he found out how many orders needed to be created. Then he invented an excuse, “foam inserts” blah blah blah…this could be true, but would someone like John risk to ruin his reputation of being an honest marketer? can you imagen if all of us get our products with out the “foam inserts”? hahahah
But the proof is that when we get our product, we will be able to see the “foam inserts” and say to ourselfs, yeah, he was telling the truth
ofcourse if we do not get the “foam inserts” than that would be another story LOL
I guess some people just have a lot of free time to make things up, but once again, the customer is always right, so if someone has anything to complain about, who are we to tell them to shut up? a customer is always right
Now, I hope I get my product soon!
July 31st, 2008 at 1:17 pm
Hi John,
Your product and your reputation goes a long way. So, patience is not only a virtue, it’s a necessity. It’s also easier when dealing with a known quantity like yourself.
I look forward to the product and great updates to follow.
Regards,
Tom Justin
P.S. Always expect unforeseen problems, then they won’t seem so unforeseen! : )
July 31st, 2008 at 1:19 pm
Hey John,
How about an advertised bonus where you teach how to make videos look as cool as yours
-Kyle
July 31st, 2008 at 1:19 pm
Delay? What Delay?
I have already been putting the great information John has already provide to use. Thanks, John.
John, I am also located in the Orlando area. Hope to meet you soon.
July 31st, 2008 at 1:21 pm
My only wish pertaining to this whole thing was that we could at least JOIN the community and the back end that we are getting. This has nothing to do with the shipping.
Im very excited about the product and look forward to receiving it. Could you mail mine first?
July 31st, 2008 at 1:23 pm
It’s great to hear that the package is finally ready to be shipped.
Your frequent updates have made the wait bearable … and the waiting has given me the time to go through several “bonuses” that I received when I purchased TS2.
Best regards!!!
July 31st, 2008 at 1:23 pm
Hi Jr,
You know the old saying if something can go wrong it will. Being a former business owner I understand that no matter how hard you try it is impossible to please everyone.
I am really excited about shortly recieving the TS2 course.
You and staff keep up the good work
Terry Van Horn
http://terryvanhorn.com/freeppc
July 31st, 2008 at 1:25 pm
Am I the only one to notice that there is an entire day of blog posts missing? Yesterday, I believe.
Where did it go?
July 31st, 2008 at 1:26 pm
HI John,
Yes it has proven to be a troubled launch but then again this does happen. I appreciate that your guys have probably had some work to do, these problems are not uncommon.
I am eagerly looking forward to getting my copy, unfortunatelly I am away for the next 10 days on holiday and was hoping to have the time to start working on this.
I guess I will have to enjoy myself instead, what a bummer.
It has been nice to be kept in the loop whilst you have been on Holiday. I love Greece and my favourite place is definitely Santorini. Even the blue roofs have charm.
Hope you can finally relax and enjoy.
Kevin
July 31st, 2008 at 1:27 pm
@Darby Miller - removal of blog posts = It was part of the plan!
July 31st, 2008 at 1:32 pm
@Marty - I love it when a plan comes together! Thanks, Marty =D
July 31st, 2008 at 1:34 pm
Thanks for the update! I’m looking forward to start with Traffic Secrets2.
Thanks again from Singapore.
July 31st, 2008 at 1:35 pm
Okay guys I just got my confirmation from Stompernet and they are sending my BONUS! They said John sent them my info. Thanks John!
I hope this encourages someone that your time is coming soon.
Clifton
July 31st, 2008 at 1:39 pm
thanks john…
Did I see a TS 2.0 tattoo on one of those bulls????
Thanks
July 31st, 2008 at 1:46 pm
Casey - FTC law allows merchants to take up to 30 days before shipping product after billing a customer. If a product cannot be shipped within 30 days, the merchant must notify the customer of the revised ship estimate and give them the opportunity for a refund.
We did that after only 10 days.
July 31st, 2008 at 1:47 pm
Well, I have to say… I am disappointed with the way this all went down. If I wanted a full refund, I would not have ordered the product to begin with. Offering a full refund does not excuse poor planning and execution no matter what a few of these a** kissers have to say. This is a valuable lesson to be learned… Have your sh*t together before you launch such a massive campaign.
July 31st, 2008 at 1:47 pm
Darby - those older TS2 Update posts were removed to avoid confusion as to where the process was at — I distributed links (via Twitter and email) that went directly to those older posts and if someone were to go to them at this point they would still see them (and only that post with a permalink) and not immediately see the most up-to-date post which is this one.
I can assure you, there’s no Conspiracy happening here.
July 31st, 2008 at 1:50 pm
Thanks, John.
I’ll tell Mulder and Sculley they don’t need to investigate.
July 31st, 2008 at 1:54 pm
Here is an idea for you.
As bonus. Include in your training HOW TO HANDLE SITUATIONS LIKE THIS DURNING YOUR PRODUCT LAUNCH.
I am not sure Jeff Walker talked about it in his PLF 2.
But your honestty and updates are appreciated.
I just went through TS1. That was good.
Wonder what is in this ts2.
Can’t wait.
July 31st, 2008 at 1:54 pm
“A Customer” - that’s fully understandable. The fact of the matter is, there was no “poor planning and execution.” In fact, it was quite the opposite. A LOT went into this entire product creation and promotion.
Frank Kern was very generous and offered 2 bonus DVDs to all customers - this initially delayed things a couple of days and then we discovered a major problem; CDs were coming lose in the custom cases we had designed. It was something we had no way to plan for or know about; we had no reason to ship courses (they were already duplicated) until after we released the product for sale. We worked as fast as we could to remedy the problem and we took care of it. That’s all we could do.
So for everyone that was disappointed by the process. “We’re Sorry.” There was truly no sneaky marketing tactic, cash flow management trick, or anything else. We pre-ordered 5,000 copies of the course for the launch many weeks ago and all of these issues we had to deal with were unforeseen.
We did our best to solve the probems and again, that’s all we could do and all YOU could do if you were in our shoes. I’m a strategist. Planning is what I do best. These issues had ZERO to do with a lack of planning.
July 31st, 2008 at 2:05 pm
Glad to hear it.
No problem with the delay man, shit happens.
Ken <—-not an ass kisser.
July 31st, 2008 at 2:08 pm
John,
Thanks for keeping us informed. The delay is no problem - maybe a benefit. It is giving me time to read your Traffic Secrets 1 which you so generously included with the deal. Now I can also watch the two videos that you have put online for us. I am very excited about receiving the course. Regards, Don Watson South Africa
July 31st, 2008 at 2:11 pm
John -
In all honesty it is getting rediculous now.
You have a great reputation and I trust you. I think everyone does. If you didn’t have such a well deserved reputation I hate to think what this blog would look like.
But this whole experience makes me wonder if you haven’t taken lessons from one of the best marketers of all time - Ron Propiel.
I feel like I just bought a Chop-o-Matic or a Roaster Oven. Knowing that he has done his massive promotion collected all the money and then placed the order to have them made. Great business plan no inventory. Great cashflow. Scaleable. Even into TV infomercials.
The only difference is that he clearly states “Allow 90 Days for Shipping and Handling” - I know I know he doesn’t mention manufacturing but …
Maybe we have too high of expectations I and I trust that this wasn’t the case but it sure feels like it.
Garret
July 31st, 2008 at 2:13 pm
Hi John
I think somebody said it best when he said that the frustration some people had was probably because people knew just how amazing your course is going to be and couldn’t wait to get their hands on it. I’m happy to say I didn’t make any negative comments on here, it’s a shame also that your holiday has been a bit spoilt and some people are probably going to feel a bit daft about the comments. But, the amazing thing, is after all that, you’re still on here giving people the answers they want in a calm way. In a funny way, it’s a tribute to you just how much people value your products and how keen people are to see it and work with you. If we all get rich with this thing, maybe we should send you on the next holiday
Anyway, very excited about the course, I know it will be great.
Everyone else, see you in the forum soon and hope to make some partnerships. Susan, can you recommend a good hairdressers???
Laters,
Phil
July 31st, 2008 at 2:15 pm
I don’t feel like there is a lot of blame to be allocated here. It was obviously an honest mistake. I mean really, who “test ships” a package like this to see if the contents settle during shipment?
Communication was great, I’m a longtime customer and John Reese fan, so I’m confident the material will be well worth the price (and the wait).
I was not too happy about having to pay for premium shipping, and given the delay I do think it would be fair to refund the difference between the express shipping and slow boat (ground) shipping, since at the end of the day, that is the shipping service level we ended up with.
Just my opinion, I could be wrong…
July 31st, 2008 at 2:16 pm
I’ll feel better once I actually get my tracking number.
“My entire team back in Orlando has been working non-stop, and I have as well from here. ”
Well, I put two tickets in over two weeks ago and ain’t got a response to even one yet, seems like your team has been slacking off while your away. I think my tickets ended up in the electronic circular file.
I didn’t even get a “We’re looking into this” or “Check the blog”, seems that would have been pretty easy, especially if they weren’t busy shipping out courses.
July 31st, 2008 at 2:17 pm
I am glad you have got it all arranged. The bonus from stompernet seems to be on its way too.
Patience is a virtue and I think TS2.0 will be worth waiting for.
Dan Brussels, Belgium
July 31st, 2008 at 2:25 pm
Garret - I’m sorry but your claims border on RIDICULOUS. You do realize the profit margins on infoproducts? We’re not selling chicken roasters here. We’re selling information products that have a 90%+ profit margin. The cost to have these courses made is TINY compared to what the sales produce. I’d be an absolute moron to try and ‘float’ cash from my customer orders (of a product that has been in development for over a year) just to pay for inventory. I don’t know how much you know about publishing and duplication, but I can assure you, it takes a hell of a lot longer than 10-12 days or so to have 5,000 copies made of something that has a custom case, many discs, and printed manuals. Heck, just the lead time alone for manuals of this size is typically A MONTH in these quantities.
July 31st, 2008 at 2:25 pm
Hi John,
Thanks for the two videos, they were great and I bought my Screen Record for Mac last night as soon as you were done talking about Camtasia.
I’m still studying PLF 2.0 from Jeff Walker and Membership Site Boot-camp while you are fulfilling your product for us. Thats cool. Unlike others, I’m in no big rush but still looking forward to your product.
By the way, When Jeff Walker talked about you in his bonus seminar videos for PLF 2.0 I did not need to read your sales letter. I’m sure the same will happen for Frank Kern as well.
By the way, why only $400?
That is good though because I would not have been able to fit you into my budget right after Walker did his launch. I’m glad I’m on board.
Committed 27 yr old entrepreneur still living with parents
I know all of this will help me make my site better for all who visit it, and change lives like your group is changing mine.
Tell Frank thx for the bonus CD’s and I look forward to learning more about what he teaches.
Jeff
July 31st, 2008 at 2:25 pm
Tyrone - email Andy Hussong (andy@income.com) with your full name and email address and he’ll personally investigate your support ticket issue.
July 31st, 2008 at 2:27 pm
I think its great that TS v2.0 version has been delayed because its given me the opportunity to go through v1.0 and catch up with those who had it years ago!
July 31st, 2008 at 2:28 pm
THANK YA JESUS (Best Evangelist voice) !!
July 31st, 2008 at 2:30 pm
For those who continue to plant two-lips, please stop.
There’s no reason to NOT believe John and co. if he says there was a hiccup with the packaging, styrofoam, or whatever else went wrong.
BUT
The fact remains that TOO MANY PEOPLE (dare I say EVERY PERSON?) submitted tickets that went unanswered. Twenty-four hours is a typical response time. 48 hours is satisfactory. Two weeks is completely unacceptable.
Why set up a support ticket system if most or all of the tickets don’t get answered?
BTW, I don’t want to hear from the fanny kissers who will claim to have had their tickets answered.
The reality is that even if you couldn’t foresee the packaging problem, you should still have had AND maintained a solid, reliable support system to keep the mutinous remarks at bay.
July 31st, 2008 at 2:31 pm
Just got my Stompernet Bonus notification…along with the Frank Kern package I am about to explode!
Thanks!!!!
July 31st, 2008 at 2:35 pm
Rafael - I just had a conference with my Operations Manager. She says that all support requests are answered; the only exception to some online support requests is if the same person calls on the phone and is helped; then the support ticket is closed without it being answered. For anyone that says they submitted a support ticket two weeks ago and didn’t get help, PLEASE email me personally at john@income.com and give me your full name and email address and I will go right now and investigate the matter.
July 31st, 2008 at 2:37 pm
John, for what it’s worth, I think your last couple of explanations are more than satisfactory, people are happy to know that it’s on the way soon. So please turn your laptop off, pour a glass of sangria and try to enjoy the rest of your holiday.
Phil
July 31st, 2008 at 2:38 pm
I’m yet another customer not at all bothered by the delay. What I find *really* interesting is the response to this.
Imagine if Joe Bloggs had advertised a product with a shipped component, membership site and bonus online videos, and not just the shipped component but *all* of this was delayed for two weeks. Surely the forums would be full of people denouncing him, and he’d have irreversible damage to his reputation. After all, we’re used to paying for something and logging in to access it within seconds. Joe Bloggs would be in serious trouble by now.
John’s not in trouble. No-one is being really rude, not by online standards; when a couple of people are mildly critical, there’s a torrent of goodwill unleashed in his support. Not only his existing customers (who know this is worth waiting for) but also complete newbies are quite happy to wait. The mood’s still one of anticipation and gratitude.
It seems to me John’s done some extraordinary things to create this effect - and I don’t mean making a few blog posts about the delay; that wouldn’t have saved Joe Bloggs. Methinks we should all be studying what these extraordinary things are.
July 31st, 2008 at 2:39 pm
I’ve been informed all the way about the delay, so I can live with that.
Better than most other companies out there.
Great job.
Thanks.
July 31st, 2008 at 2:49 pm
@John Reese:
Thank you for attempting to address the problem, however, your Operations Manager is 100% wrong and there’s really no way for you to verify what she’s saying if you’re ‘over there’ and she’s ‘over here’.
Suggestion: take an email survey to find out if anyone submitted a ticket that went unanswered. I think the results will surprise you IF you can conduct a survey without her intervention.
Call me paranoid or accusatory if you like, but there are MANY people in your audience whose tickets weren’t addressed at all.
July 31st, 2008 at 2:56 pm
Hey JR. Some people on here are mentioning access to TS1, but I haven’t rec’d any info in that regard. I do know that support staff have my email correct because I phoned them today, but have never been contacted by them for anything yet, including tracking IDs for TS2. Is there a link for TS1 somewhere?
July 31st, 2008 at 2:58 pm
Everyone who is everyone appears to be posting. So I thought I should put in my 2 cents.
I’m in the UK so we’ll most likely be getting ours later than everyone else.
It will be worth the wait. I am sure of that.
In later years, people will remember the following:
“TS2 is now shipping” - John Reese Jul 2008.
I wonder how many products I can make based on lessons learnt.
Keeping your customer informed - check
When all else fails, offer a full refund - check
Smile even though it hurts - check
Keeping your customer informed - check
Anyone want to JV?
I’ve registered the domain
Onward and upwards…
Steve Dorrington (AKA CarpetDog)
July 31st, 2008 at 2:58 pm
Hey John,
Glad to read your latest update to learn all the problems have been ironed out. I know everybody is doing their best, so forget the sour grapes:) I’m sure the wait will be well worth it from all the value you alluded to. I’m looking forward to receiving my copy soon!
Best regards,
Stew
July 31st, 2008 at 2:58 pm
@Marty: Thank you for (indirectly) backing up my statement about the support requests.
July 31st, 2008 at 3:02 pm
How can people have support questions and tickets for a product that has not been shipped yet?
The only question I could possibly ask at this point is if the product is coming. Lol
And that is answered at the top of this page. lol
I know, Lets all email John personally and ask him if the product is coming! =)
Then he can email all of us back personally and tell us to look at the post. Lol
=)
July 31st, 2008 at 3:05 pm
Hi! John,
I have been trying online for a whole year now. No results. Patienting for even a month or two for the good stuff is worth waiting for. Your body language in these videos reveal your honesty and the extend you will go to help others understand
your course in order to achieve their objectives. Thanks Eddy
July 31st, 2008 at 3:06 pm
Hi John
I must admit that I’m looking forward to receive your product. I was a little disappointed when I heard about the delay, but I understand the problem. No worry.
I really appreciate your openness in the e-mails related to the product delivery. I am already working on the delivered TS1 material, but I’m really looking forward to the day that the package is coming.
PS! I have not received the Stompernet Bonus and Frank Kern stuff yet. Is that downloadable anywhere or will it come together with the package?
Anyway, I’m sure the course will be a great experience.
Thanks
July 31st, 2008 at 3:07 pm
@Jeff: I can see why you’re still a “Committed 27 yr old entrepreneur still living with parents” (BTW, that’s not something I would brag about if you ever get a date).
Having said that, even though the product never shipped, yes, there should still be a solid support system in place for “whiners like me” who have questions.
July 31st, 2008 at 3:12 pm
Thanks, John, for keeping us up-to-date.
This launch and your generosity seems beautifully human and I really appreciate that.
Looking forward to receiving TS2!
Amanda Kinane
July 31st, 2008 at 3:32 pm
Rafael - what I want to know is, why are you still posting about the support issue when I gave you my personal email address? I told you I will look into your issue personally and see what the problem is/was. I’m not sure what you’re hoping to accomplish by continuing to beat a dead horse.
July 31st, 2008 at 3:34 pm
Delay in shipping - no problem. I think JR has handled the situation admirably and we can all learn for when the shit hits the fan for our own product launches.
What I do have a problem with is the delay in responding to support ticket requests. After reading these comments I have emailed John and Andy directly so I hope to get the issue resolved.
@Jeff: For the record, my support ticket was about the discount offered to owners of TS 1.0, and I’m sure there are plenty of other perfectly valid reasons to contact support prior to shipment.
Pete D.
July 31st, 2008 at 3:34 pm
Can anyone else here let me know where the TS1 download info is?
July 31st, 2008 at 3:39 pm
I am lost…Did TS 2.0 SHIP????
LOL…
Long Live the TS 2.0 launch…..
July 31st, 2008 at 3:39 pm
marty…check you email from last week
July 31st, 2008 at 3:40 pm
Marty - email me at john@income.com and I’ll give you the links we released.
July 31st, 2008 at 3:40 pm
I am ready to ship..I have been stuck in a box for over 3 weeks…I want to come home..
July 31st, 2008 at 3:41 pm
Cant wait to get this…..i have a feeling this will be a great package…..
July 31st, 2008 at 3:43 pm
ok now people are starting spam like comments which only take up space…..people grow up….
July 31st, 2008 at 3:44 pm
John,
As you and many of us marketers know, when offering inexpensive products, customers expect you to drain your blood for them.
When selling higher priced products, customers are established and surprisingly a lot easier to work with.
Keep it up, we got your back
July 31st, 2008 at 3:46 pm
Just a quick P.S…
I had a phone call from support within 10 minutes of emailing John about my unanswered ticket. Issue is now resolved.
Thanks for kicking butt John!
PD
July 31st, 2008 at 3:46 pm
Sheesh, a girl leaves the room for 5 minutes and see what happens. You go and ship the darn thing!
Honestly, I may not be ready for this yet. Did you think about that?
I can’t possibly have all these visitors just turning up if I’m not looking my best. I know I said I’d been to the hairdressers, and I do have a rather nice outfit I bought for my son’s graduation a couple of weeks ago, but still, I’d hate for them to turn up and me not be looking my best!
And Phil, sorry I’m not giving out the name of my hairdresser. A girl has to have some secrets!
Susan
July 31st, 2008 at 3:48 pm
You’re welcome, Pete. Sorry for the confusion on the other support ticket.
If anyone has an issue they can email me personally or simply CALL OUR OFFICE at 407-310-1000 which is often the fastest way to get help. As we all know, email isn’t 100% reliable. I have found many of our system emails filtered by Yahoo, for example.
So if all else fails and it’s something critical, just pick up the phone and call us and we’re happy to help.
July 31st, 2008 at 3:54 pm
I was kept informed, given free goodies. A lot different than other “big launch” poeple
who have kept me hanging. Thank you, John.
July 31st, 2008 at 4:02 pm
Thank you Mr. Pete Dickson,
Your right about the support, I was not aware that John was giving a discount to all TS 1.0 owners. A noble thing to do and makes sense.
Well, since I am not a TS 1.0 owner and I have no other problems, this will be my last post. I think I will go give my mom a hug.
Thanks for the awesome support from my end John, I look forward to learning all about Traffic Secrets! =)
P.S. Thanks for the free controversy Rafael
July 31st, 2008 at 4:09 pm
John,
Thank you for the update, and a big thank you to your team for the attention to details and dedication you put in this.
The delay wasn’t very long, and you kept us very well briefed all along, which was nice. I will copy that attitude when my shipments are delayed.
I look forward to becoming one of your students.
phil
July 31st, 2008 at 4:12 pm
This angst is all misdirected. It was Frank Kern’s doing.
July 31st, 2008 at 4:22 pm
I know I said that the last post was my last. This is my last.
A sincere apology to all who are having serious support issues.
I apologize for chuckling about those issues I had no knowledge that they even existed.
Thank you to all who have helped me see the issues that can come up since I will be dealing with them just like John is today. Again, please accept my apologies for my Lol’s and I hope you all love your TS 2.0 program.
May all your marketing be a huge success.
Jeff
July 31st, 2008 at 4:32 pm
@John: I did try calling your office about a week ago but it’s got some sort of “this number does not accept calls from withheld numbers” block. I called from both my landline and mobile (cell!!) so figured you didn’t want inbound international calls!
Then again, maybe you didn’t know it was an issue.
Like you need any more of those to sort out!!
Keep smiling dude! You and your team are doing a fantastic job.
cheers
P.
July 31st, 2008 at 4:36 pm
Hi John,
Thanks for the updates and congrats on the re-packaging decison.
I reside in Australia and distance delays my receiving of TS 2.0 sooner than I would like anyway.
However, even though I wait with much anticipation I would much prefer to wait and have my TS 2.0 arrive in good condition!!
Cheers,
Henry
July 31st, 2008 at 4:54 pm
Susan, you have a wicked sense of humour. I hate to break it to you, but I’ve invited everyone on this forum around to your place for a launch party!!
Can you cater for 10,000?
Phil
p.s Burgers and hotdogs will be fine.
July 31st, 2008 at 4:54 pm
I think the main thing to learn from John’s launch is that 1) things may go wrong, 2) if they do, then communicate the problem and offer a solution (which he did), 3) if you never want anything to go wrong & you never want to risk being embarassed because something went wrong, then don’t do anything, don’t take any action!
Anything worth doing is worth doing and risking imperfection and challenges, and even when you think you’ve done the job perfectly things can still go wrong. So what! Action taken with integrity even if the outcome isn’t perfect is still a quality job.
Looking forward to the course John, thanks!
July 31st, 2008 at 5:02 pm
Hi John,
A BIG thank you for you and your team. I think you’re all had over time some day to do it all these thing. Actually total all delay time is about 14 days. Not like other people said 3 weeks or more.
Congratulation to you and your TS2.0, is launch now! LOL!
Cheers,
Kent
July 31st, 2008 at 5:09 pm
I have only known about you John since Frank Kern’s Mass Control….but after watching all the videos with you and him…………I had absolutely not problem with the late delivery and I just knew you keep everyone informed that way…….you are a great example for all of us
and we can all learn how it’s done from this experience.
Thanks and looking forward to getting the course.
Mike
July 31st, 2008 at 5:11 pm
ok I just read all these comments and John’s
I have been involved with big 6 figure launches…and there are always glitched no matter what you think will happen IT DOESNT. Sometimes there are those little unforseen “happenin
gs”
ok we ordered like 2 weeks ago, and we are waiting….DEAL WITH IT! Sometimes I have
waited several weeks and lied to and not updated with the order details. Not john, I save all of these emails and he is writing to us more than twice a week. So stop your winging and actually learn from all this and apply it to your business. Communication online is essential to not only your sucess but the business success.
In the mean time john gave you TS1….please lap that up. I have used one strategy to double my sales in 7 days and have already set up a 15k deal in Sept this year. Kudos to john for keeping everyone informed. To others, patience might make you work harder and take more action when you get the package. I cant wait for it.
Just my two cents.
John. - The Aussie bloke
July 31st, 2008 at 5:16 pm
Thanks John!
Thats good news, looking forward to it!
July 31st, 2008 at 5:20 pm
Awesome… also great to get the Outsourcing DVD from TS1, thanks.
July 31st, 2008 at 5:32 pm
Heck John, i don’t even care about the course now … just send me the damn foam inserts!
I’m hanging to see what those babies can do …
Nice handling of everything - jeez you’ve raised the bar if folks think this is a badly planned launch … remember Pipeline Profits anyone?
I for one am looking forward to posting back with success stories based on getting down and dirty with TS2 (I’m a TS1 owner and clearly a JR fan)
*Heads off to find suitable frame for foam inserts to go up on wall*
Robert
July 31st, 2008 at 5:35 pm
John, you’ve just demonstrated the proper way of handling a fulfillment problem, with honesty, integrity and full disclosure. Obviously it is the right way, judging from the sheer number of supportive posts here! Thanks for this…others could learn (again) from you.
Jack
July 31st, 2008 at 5:54 pm
Even though I now after about 4 years have approaching 90,000 visitors per month to my site, an email list of almost 6,000 and have doubled my profits in the last 7 months, I was completely impressed with John Reese’s reputation and even more impressed with his free ad video. I could see that he obviously knew more than than enough to justify whatever the cost and was gratifed to find out he was going to share his second TS and then even first TS version of information for only $400 instead of the $1000 orignal cost of TS1. Personally, I still haven’t even yet been able to take full advantage of the information John gave out for free on his ad videos about widgets to drive traffic. I’m still racing to implement his advice about hiring programmers, producing widgets (5 - 6 great new ideas just inspired by the free video) and othe ideas and inspirations just from his free ad. So I haven’t even looked deeply enough at the TS1 .pdf files to do anything other than to know that I have even more work to do, more ideas and more to learn about this business. I am almost relieved that I haven’t received TS2 yet so I can catch up what I have already received from John in terms of useful new ideas. John, thanks for your generosity (regardless of your hopefully huge economic return) and willingness to share affordable information that can get the rest of us farther down the path of success.
July 31st, 2008 at 6:08 pm
John, thanks for this heads up. Good product fulfilment notification is something I respect.
But I’m not sure if I should thank you for the TS1 pdfs.
After reading them, I’m feeling quite depressed. There’s so darn much I don’t even know!
I hope this TS2 and the backup services you are offering and providing will get me out of this overwhelmed feeling.
So many people sing your praises, so I’ll wait. But I’ll be asking and looking for help - lots of it.
I came from the all bricks and mortar world - not the electronic one.
Stephen Chua
July 31st, 2008 at 6:08 pm
Well I think Marty was a bit harsh and I know you all have been working hard, except maybe John you have been swimming and sunning a bit in that pool overlooking the beautiful Greek oceanscape
I appreciate the fact that you were keeping everyone up to date via email but I had not seen any updates for a couple days so wondered what happened. I was always taught in the “corporate world” that problems are okay as long as you continually let everyone know what is going on. I think the only issue is TS2 lost a little bit of momentum with the delay but knowing what I do so far about you, you will make it right. Thanks for the update!
July 31st, 2008 at 6:15 pm
Thank you John Resse for keeping us informed.
No that the issues of dropping CD has been resolved, I think we can look forward to the products.
You have handle the situation very well and correctly when found.
I wonder who made the case, and whether they have made the proper quality check on their product. It is simply in conceiveavle that they did not know of this problem. I think you should alert your fellow Internet Market to avaoid this supply in future.
Thank again for the effort you put it.
Foo
July 31st, 2008 at 6:19 pm
John,
Even in the face of adversity you have given everyone a little lesson in excellent customer relations, in the proper management of the fulfillment problem, with honesty, integrity and efficiency. This truly will be a case of where everyone wins, well at least those that get it.
Good Luck
John
July 31st, 2008 at 6:22 pm
Thanks John, good things come to those with patience. Remember people join people not companies as Ann Sieg says. You certainly know how to treat people with your concern.
July 31st, 2008 at 6:31 pm
Hello everyone,
Just a note that if you’ve sent me an email with a customer support request that wasn’t taken care of for whatever reason, rest assured that I’m currently getting caught up with those (more people took me up on my offer to help than I’d expected, so I’m a bit inundated at the moment, but not to worry… I’m almost caught up).
If you haven’t sent me an email, and you have a NEW customer support request, John mentioned earlier in this post that our support staff is caught up with support tickets, so please submit new requests at http://www.trafficsecrets.com/support2.html.
Take care,
Andy Hussong
Income.com Affiliate Manager
July 31st, 2008 at 6:39 pm
John,
I am so busy that it really didn’t matter much to me when it got here. So the delay was ok with me and like most everyone says the communication makes all the difference.
I hope the course complements what I have already learned. I am somewhat concerned it might be just for people that are NOT building on a budget. We will see! I need all the knowledge I can get. Plus maybe I’ll sell some of these things.
July 31st, 2008 at 7:01 pm
Hey John~ I don’t know if your “JUST HAD TO…” comment was directed at my “Ompa!”; if yes, I really wasn’t giving you a hard time for being on holiday in Greece. I’d imagine that — especially given the way this has all played out — you wish you hadn’t scheduled a European vacation so quickly following your first launch in a number of years and the kickoff to your whole income.com strategy/plan. 20/20 hindsight and all that, eh?
I suspect you also wish you’d gone with some sort of standard packaging instead of the custom option. I’m actually adding that to the list of “takeaways” someone started above, should I ever decide offering a “hard-copy” info product is really and truly necessary — “keep it simple” and all that jazz! That said, I’m excited to see this new design… and maybe even at some point in the forums we’ll be able to pick your brain as to the “why?” behind your choice(s). I think that might be interesting.
You’ve ABSOLUTELY said/done all the right things here this afternoon. (I might have included a link to this updated info on yesterday’s blog discussion instead of deleting/hiding it, but that’s splitting hairs in the scheme of things.) I was quite sincere last night when I offered that you’re a smart fella… with an excellent reputation that I’m sure you want to protect… and A LOT riding on this launch.
I was also quite sincere today when I offered that I hope you enjoy the rest of your holiday. Thanks again for your participation here today!
July 31st, 2008 at 7:02 pm
I’ve read all the comments on this blog so far and I am amazed. We have quite a good smattering of people’s responses to study here. Some have been reactive SOB’s, many have been so syrupy-sticky that you can hardly read without a wet-wipe, others have been downright intelligent - teetering on the edge of pure wisdom, and then many in between.
I’m a voracious student of people’s reactions to different events that occur. Why? Because you can learn so much from them.
Personally, today I have learned several lessons: First, that before you open your mouth and become the fool, it’s better to keep your cool and wait for the personal-direct email of the man in charge. That way you get to the head of the line without being forever labeled the village idiot.
Second, if you can’t say anything nice, take up a few writing courses that force you to write thousands of words a day, where your skills for writing can aid you in articulating your grievances in at least an eloquent way. That way you get to the head of the line without being forever labeled the village idiot.
And the third thing I learned today is that the really intelligent (those teetering on pure wisdom) are posting to be seen. They want their comments read. They want their links clicked on. They want your name and email address. In short, they are not reactive SOB’s who come here to be labeled the village idiot of the day. They have a purpose, and they attempt to fulfill that purpose, by creating something of value.
What truly amazes me about John Reese is that he’s not reacting, but creating. Glitches happen, unforeseen pot-holes in the road of life - but John Reese keeps on creating value.
(There’s a lesson there)
I’ve learned it - did you?
Thanks John, I eagerly await further lessons.
July 31st, 2008 at 7:03 pm
Anybody get a tracking number today? I didn’t. Did do some Twittering with John Reese. He did seem genuinely concerned and asked for my contact info and said he would look into it. Don’t know if he does his own Tweets, but at least its something.
July 31st, 2008 at 7:31 pm
Anyone who owns their own business knows the unexpected happens. I am more than happy to wait a few weeks for TS2. Chances are I am going to need some understanding from a customer at some stage when something doesn’t go according to plan - even despite my best planning. Life’s a lot bigger than having everything here and now, so let’s let John enjoy his holiday and not get on his case.
Looking forward to the course.
Luke
July 31st, 2008 at 7:34 pm
I did get every update in my mailbox
The email was set to accept so it
was not considered spam or trashed
The emails are all in a filtered file.
Some people just want to jump out
of there skin how about really thinking
about what goes on behind the curtain
to prepare such a project of this multitude
of items.I do beleive was improved
packaging (xtra cost and time)
How about shipping ?
A truck (semi ) ships the items FUEL gone up
I think Mr Reese took a beaten on that cost..??
How about his people overtime perhaps
Thats more cost .
Remember the traffic secrets aprox 4 years ago
cost to make ship cheaper??…………….
What are you getting for this traffic secrets 2??……………….
Plus the guy who invented this could had kept
this information to himself.???…………………………
Sorry for being blunt but hey think about what
goes on behind the scenes .
good movies are not made overnite either
Thank You to you ,Mr Reese and your people.
Just tryng to put a little thought for some
who dont understand.
Thank You,
Darrel
July 31st, 2008 at 7:38 pm
when is your customer support going to start answering some support tickets??? I put one in the day after the launch and still no response.
whats the big problem???
July 31st, 2008 at 7:56 pm
Gee, that’s curious.
Don is asking about customer support’s inability to answer his support ticket - the same customer support that claims to have answered ALL of their tickets.
John, facts are facts. Either you’ve been lied to by your Operations Manager and they haven’t dealt with all of the support issues, or you’re covering up for them and you’re not willing to admit it.
Of course you could always just dodge the issue again by offering your email address and phone number again. That way you won’t have to respond to the issue.
But don’t mind me. I’m just standing here in a corner beating my dead horse.
Funny how more people seem to be joining in beating it with me.
July 31st, 2008 at 8:03 pm
just my 2 cents… i had a question and called the number he posted today and got an answer within a few rings….all has been smooth with me…im just voicing how its been so far with me since some are voicing how service has been with them
July 31st, 2008 at 8:05 pm
John Reese, John Reese John Reese… Regardless of how cynical some of these blog posters are, you have done a fine job dealing with this matter. Some people take pride in being assholes. As a businessman, I’m sure that you are always open to the criticisms of satisfied and disgruntled customers. But, for anyone to post a comment attempting to give you advice on product launches is absurd, ridiculous, foolish, insane… I think you know where I’m going with this.
Quite frankly, I don’t think that you should respond to another negative comment and the fact that you have several times already is a testament to the type of guy you are.
I have an extraordinary gift of being able to read people. I don’t even know you and I get that you are extremely meticulous(in a neat freak type of way) and your reputation is so important to you that you would risk listening to the negative bullshit that some of the posters are dishing out, rather than sending out a damaged product.
Hopefully my cursing doesn’t cause you to reject my comments but, I couldn’t hold it in.
It’s funny, one of the guys above mentioned that he had several successful video series’. Why the hell is he buying Traffic Secrets 2.0 if he is already doing so well? O.k., it’s two reasons:
1. he wants to research your product for new ideas
or
2. he needs it to help his business
Either way, he needs your help.
Please don’t respond to anymore of these knuckleheads that don’t have anything better to do than post garbage.
You must have forgotten to activate your Askimet plug-in… I hope you get that one.
Anyhow I’m out
Turn your computer off and enjoy your vacation-player.
July 31st, 2008 at 8:06 pm
John
You can ship mine out after Kyle’s so make him next to last and me last. Your updates as to the status of the product have been good enough for me. It’s not like I haven’t had anything else to do than wait for your course to come in the mail everyday. I’m busy working on another project now that I have to stay focused on and probably won’t even touch it for another 3 or 4 weeks. After that I will devote the same focus on your course and look forward to learning all you have to offer. Keep up the good work.
July 31st, 2008 at 8:09 pm
Here in Australia the waiting is longer, but y’know it’s ok cause I know John will deliver the goods in good condition, cause he’s gone to a lot of trouble to make sure they do. He has been up-front with everything and has kept us informed every step of the way which is rare these days. Plus he has gone to extra lengths to offer us extra bonuses and even a refund if we want it, so what’s the big deal with all those wingers out there. Just be patient and you will get the goods, unscratched. Can’t you see that the man is doing the best he can here? Heck, I’m sure when you receive your package you will forget all about any delays or problems which do naturally occur from time to time, and these things you cannot plan for no matter how perfect you think the world is. As someone said earlier, “all good things come to those who wait (with patience).
July 31st, 2008 at 8:17 pm
One more thing… To those of you complaining about support tickets. Get a life! You already know that there was an issue. Do you think that you won’t get your product? or do you think that your refund won’t be honored? That’s all you should care about. You people are so emotional.
I have to be honest with you, I think some of these posters are fricking out of their minds.
Get a grip, you spent less than $400 for a product that you would have bought for triple the price.
Stop acting like little baby girls and get a grip.
Goodbye psycho’s
O.k. John, now you can turn off your computer and enjoy your vacation.
July 31st, 2008 at 8:25 pm
a big “boooooyaaaaaa” john,no sweat!….patience,” a virtue desired by all,had by few!
no harm,no foul!!
July 31st, 2008 at 8:26 pm
Q&A Time….
- Am I upset that i have not received my course yet? - No.
- Do I feel Reese has been good with the updates about the delay? - Yes
- Do I feel the shipping price was over the top? - Yes
- Do I feel Reeses’ staff have been diligent in their efforts? - Definitely
- Should TS2 been offered as a download, to avoid steep shipping costs
and could have possibly averted all this mess? - a Definite ‘Yes’
- Am I freaking out that I can’t use the course right now as i had wished? - Not at all
HOWEVER…I must question why an owner of such a product and apparent huge launch, who knew there was going to be tons of work involved, to get this product set in motion, would travel to Europe in the first week of July and still be there, and leaves his poor staff to handle all the problems - laptop in hand or not? (a laptop is no substitute for being there yourself)
If I was in Reeses’ shoes, i would have waited to go on vacation AFTER everything was settled and under way and would have been there side by side with my staff, sleeves rolled up and getting my hands dirty, to make sure everything went off without a hitch…maybe that’s just me? Hell will freeze over before I will ever understand how a vacation could have taken precedence over such a very important occasion affecting hundreds, if not thousands of people? hmmmm strange…
July 31st, 2008 at 8:28 pm
They’re not babies or whiners or even out of their minds … they’re trolls (people who deliberately like to stir up a blog or forum, or engaged by competitors as saboteurs).
Ignore ‘em and they’ll go away. If it’s a genuine issue this isn’t the place to repeatedly blow off - John and Andy have plainly given sufficient support contacts.
The rest of us can laugh our heads off … and continue to enjoy learning from John.
What a fun read!
(But WHERE are my damn foam inserts! I want a tracking number for them NOW dammit!!)
July 31st, 2008 at 8:29 pm
Hi John,
Thanks for all the updates and info!
Can’t wait to get it.
July 31st, 2008 at 8:45 pm
In response to Michael Adams… What difference does it make if John Reese is in or out of town? Do you really think that it matters if he’s in his office or not? If he didn’t tell you he was on vacation, you would have assumed that he was in the office anyway.
And a few people have mentioned above that this product should have been available to download. Well… it wasn’t and you bought it anyway so, what difference does it make.
I’m telling you… guys talk about women being complainers all the time. Fellas, you guys are making us all look bad.
Where I’m from we have a name for guys that whine and complain. We call them “Ho’s”
Grow up… you guys will get your shipment.
You guys are so ridiculous and you’ve worked yourselves up so much that you won’t allow yourself to like the product at this point anyway.
I’m done for the day…
July 31st, 2008 at 8:51 pm
Don - Email me personally at john@income.com and I will take care of whatever outstanding issue you may still have. I sincerely apologize for the delay. There are many reasons why your ticket might not have gotten processed. But either way, it was our screw up and I will personally take care of whatever you need help with.
Rafael - I’m not covering for anyone. I’m still looking into it and discovering exactly what happened with some of the online tickets. Any problems affected a small amount of support requests, it’s not like ALL of the requests were ignored or something. Some of the support tickets weren’t answered because the customers were helped on the phone. There were, however, some that went unanswered because I had sent out an update to ALL CUSTOMERS that answered the same questions that were pending in a support ticket - and our support staff didn’t feel some of them needed to be answered since they just received the same info directly from me in an update. There were some other minor hiccups but overall my staff has worked very hard and done a great job. Were they perfect, no, of course not.
But I sincerely don’t appreciate you spending so much time to harp on negative things that are pretty much meaningless at this point. I acknowledged that anyone that still needs help could contact me personally and I would help them (as I have today). But somehow the “outstanding need for help” to you doesn’t carry as much weight as the fact that some people didn’t get their tickets answered. Like you’re on some sort of mission to prove that my staff made errors, etc.
I’ll save you the trouble, I’m sure they did make ’some’ errors and some requests fell through the cracks or could have been handled differently or there was some miscommunication. OKAY NOW WHAT? Where should I send your trophy?
Seriously,